RETURNS AND CANCELLATION
RETURN OF AN ORDER
Ten Srl allows you to return or cancel an order. You have 10 working days to send us an e-mail at the following address firstname.lastname@example.org to inform us of your intention of returning an order. Ten Srl will answer you back with an e-mail accepting the return and refund of the order.
After receiving the e-mail of Ten Srl back, accepting the request, you can proceed with sending back the order.
Here are the conditions for applying the service:
- the product must not be damaged
- you must afford the delivery costs
Once you receive the e-mail by Winy.it, you can send back the order. Please be sure that the goods are well packed in order to avoid breaks and other problems.
How does the refund work?
When Ten Srl receives the returned good it has the right to check if it is damaged. If not, Winy.it will proceed with the refund.
The returns must be made before 10 working days.
CANCELLATION OF AN ORDER
If you want to cancel an order, you have 2 working days to send us an e-mail at the following address email@example.com to inform us of your intention of cancelling an order and the reason for doing so. Ten Srl will answer you back with an e-mail accepting the cancellation and refund of the order.
If Winy.it has already sent the goods, you must wait until the order is received before proceeding following the same steps of the return of a product.
If Winy.it has not already sent the goods, i will cancel the order and directly refunds you.
After a previous agreement, to send back the order please use the following address:
Via Verdi, 19
Telephone number: +39 0461 420961